CLUTCH
Mobile platform connecting drivers to vetted mechanics to increase trust, transparency, and convenience.
Project Management, UI Lead, Collaboration, Figma
Project Manager, Lead UI Designer
2025 | 3 Weeks
Grade: 98/100 (A)
How Might We... simplify and modernize the car repair process for busy drivers by making it more transparent, trustworthy, and convenient?
Research & Discovery
From interviews with drivers, we uncovered three recurring frustrations:
Lack of trust – Uncertainty about mechanic credibility.
Perceived price-gouging – Fear of being overcharged without clear explanations.
Outdated communication – Phone calls and slow responses delayed repairs.
Initial Designing | Testing
Low-Fidelity Wireframes:
- Built core features around Search, Mechanic Map, and User Profile to give drivers quick access to vetted repair options.
- Initially used a linear navigation flow, but usability testing revealed it felt monotonous and slowed down task completion.
Usability Testing:
- Ran 12 tests (3 per team member) and learned users preferred a global navigation bar for faster switching between tasks.
- Early color palette failed accessibility checks, so we adjusted for WCAG compliance to ensure usability for all.
Prototyping
High-Fidelity Prototype
- Integrated a global navigational system to improve efficiency and reduce user confusion.
- Added interactive tools like a Warning Light Selector (quick issue diagnosis), Mechanic Map (trusted network visualization), and Two-Minute Reads (bite-sized repair tips), all of which designed to empower users with knowledge and reduce anxiety.
- Softened colors and typography for a friendly, non-intimidating feel.
- Added a messaging system to enable direct, trackable communication with mechanics.
