CLUTCH (PairX)

Mobile platform connecting drivers to vetted mechanics to increase trust, transparency, and convenience.

Project Management, UI Lead, Collaboration, Figma

Project Manager, Lead UI Designer

2025 | 3 Weeks

Clickable Prototype Here

How Might We... simplify and modernize the car repair process for busy drivers by making it more transparent, trustworthy, and convenient?

Research & Discovery

From interviews with drivers, we uncovered three recurring frustrations:

Lack of trust – Uncertainty about mechanic credibility.

Outdated communication – Phone calls and slow responses delayed repairs.

Perceived price-gouging – Fear of being overcharged without clear explanations.

Affinity Mapping

User Persona

C & C Analysis

We offered a comprehensive overview of not only why CLUTCH is different than other mechanic service-based apps, but why it excels.

User Flow

Encompasses our main functions of the CLUTCH application, promoting ease of use. Further iterations of our app see small changes to improve user experience, i.e. creating a more comprehensive booking section.

Initial Designing | Testing

Low-Fidelity Wireframes:

Built core features around Search, Mechanic Map, and User Profile to give drivers quick access to vetted repair options.
Initially used a linear navigation flow, but usability testing revealed it felt monotonous and slowed down task completion.

Usability Testing:

Ran 12 tests (3 per team member) and learned users preferred a global navigation bar for faster switching between tasks.
Early color palette failed accessibility checks, so we adjusted for WCAG compliance to ensure usability for all.
Changed the name of our application to promote marketability for users.

Prototyping

High-Fidelity Prototype

Integrated a global navigational system to improve efficiency and reduce user confusion.
Added interactive tools like a Warning Light Selector (quick issue diagnosis), Mechanic Map (trusted network visualization), and Two-Minute Reads (bite-sized repair tips), all of which designed to empower users with knowledge and reduce anxiety.
Softened colors and typography for a friendly, non-intimidating feel.
Added a messaging system to enable direct, trackable communication with mechanics.

Outcome

Presented the concept to the PairX founder, showcasing the clickable prototype and our design rationale.

Delivered insights on how the platform could save drivers time, reduce repair uncertainty, and increase trust in mechanics.

Received extremely positive and constructive feedback to guide next iterations, focusing on expanding mechanic verification features and integrating payment option

Due to project scope, did not have time to complete a mechanic dashboard